Support

Need a hand with Gridstory? Most answers are below. If yours isn't, write to us.

Common questions

Gridstory can't see my photos.

Open Settings, go to Apps, then Gridstory, then Photos, and choose Full Access or add the photos you want. On Mac, use System Settings, Privacy & Security, Photos.

A photo shows a spinner or looks blurry.

It is probably stored in iCloud Photos. Gridstory shows a preview first and downloads the original when it needs it. Check that you are online and that iCloud Photos is working.

How do I connect Instagram?

Connect your Instagram account in Postiz, create an API key there, and paste it into Gridstory when it asks. The key is kept in your device's Keychain.

A post did not go out.

Check the post's status in Gridstory, then in your Postiz account. Instagram can reject posts, for example when an account is not a professional account or a limit is reached.

How do I add more rows?

Pull down on the grid. A new row appears on top, and its spots follow your style.

Can I change a photo after scheduling?

Yes. Swap or edit the photo; the post keeps its date and the scheduled post is updated.

How do I use Filters with Gridstory?

Install Filters. When filling a spot, choose Filters, pick photos there, and send them back to Gridstory.

How do I delete my data?

Delete a project in the app, or delete the app to remove everything stored on the device. Remove your API key in the app or revoke it in Postiz.

Requirements

iOS 26, iPadOS 26 or macOS 26 or later. Publishing needs an internet connection and a Postiz account connected to Instagram.

More

See the FAQ on the home page, the privacy policy, or follow @gridstory.app on Instagram for tips.